Terms & Conditions

The following are the Terms and Conditions for purchases of Services from Rentafi Pte. Ltd. In order to place an order with our company, you must read and agree to the Terms and Conditions below which may change from time to time. If you continue to use the Services provided by Rentafi, you are deemed to have agreed to the changes made to these Terms and Conditions. Please note that it is your responsibility to read and understand the terms and conditions completely and thoroughly, so please contact us if you have any questions.


1. Definitions


In these Terms and Conditions:


“Agreement” means these terms and conditions, the Rental Form and any other supplemental or similar agreement entered into by you and Rentafi relating to the provision of the Services.


“Applicable Law” means any law, rule or regulation of Singapore. Any legal action or similar proceedings will be instituted and held in Singapore, and the Customer consents to the exclusive venue and jurisdiction of the courts in Singapore.


“Charges” means all charges relating to the provision of the Device and / or Services by Rentafi to you, including amounts billed by Rentafi for and on behalf of a third party, as may be specified by Rentafi on the Rental Form and from time to time on Rentafi’s website or via any other communication on the daily basis.


“Device” means the Mobile Hotspot Device (including the subscriber identity module card, ie. SIM card, and any accessories) rented from Rentafi.


“Deposit” means the damage deposit of S$250 that the Customer has to put up for each Device rented.


“Network” means the telecommunications Network(s) provided or procured by Rentafi and/or its Network provider(s).


“Rental Form” means the Device Rental Form which will be sent to your email upon confirmation of your order.


“Rental Period” means the rental time period which starts from the date in which the Customer obtains the Device(s) until the date the Customer is stipulated to return the Device(s) as stated in the Rental Form.


“Rentafi” means Rentafi Pte. Ltd.


“Services” means the Device rental services and other mobile services which are supplied to you from time to time by Rentafi.


“Singapore” means the Republic of Singapore.


“you / Customer” means the person identified by the “Name” on the Rental Form.


2. Authorization


If Customer is an entity other than an individual, the person signing the Agreement represents and warrants that he/she has been properly authorized and empowered to enter into the Agreement on behalf of such entity.


3. Device Delivery and Return


3.1 For delivery to the hotel concierge, Rentafi is not responsible for the care of the Device once the Device has been delivered to hotel concierge and the hotel staff has acknowledged receipt of the device. If the Device is not working when the Customer retrieves it from the concierge, the Customer must notify Rentafi immediately for a change of device. If otherwise, the Device is deemed to be in perfect condition.


3.2 If the Customer is not present when the Device is delivered to the Customer’s designated address (which is not hotel concierge), the Customer is authorizing Rentafi or its agent to drop off the Device at the Customer’s designated address / reception counter. From the time the Device is delivered to the Customer’s designated address, the Customer is responsible for the care of the Device.


3.3 From the end of the Rental Period, the Customer has to return the Device immediately to Rentafi. Late fees, of S$25 (for travelers) / S$48 (for events) per day, will begin to accrue on the calendar day after the Rental Period ends.


3.4 If the Customer leaves the Device at a hotel concierge to return to Rentafi, the Customer will accept any defects on the Device detected by Rentafi. The Deposit will be forfeited in accordance with Clause 4.5.


4. Charges and Deposit


4.1 The Customer will pay Rental Charge during the Rental Period for all the Device(s) specified in the Rental Period.


4.2 Rental Charge apply to full days only (not fractional days).


4.3 Rentafi will take a Deposit of S$250 in the form of an authorization hold.


4.4 The Rental Charge and Deposit are charged to the Customer’s credit card upon confirmation of the Customer’s order. By providing Rentafi with a Credit Card, the Customer represents that he or she is authorized to make charges on such account.


4.5 In the event of any loss, damage, theft or disappearance of the Device while on rental, regardless of circumstances, Rentafi will forfeit the an amount of the Deposit paid by the Customer to recoup the damages. The amount will be equivalent to the value of the Device as set forth below:

– Lost / Stolen / Damaged Device: S$250

– Lost / Stolen / Damaged SIM card: S$50

– Lost / Stolen / Damaged Charger: S$50

– Lost / Stolen / Damaged Cable: S$25

– Lost / Stolen / Damaged Box: S$10

The Deposit will be refunded in full and without interest (subject to deductions made under clause 4.6) within three (3) calendar days if the Device is returned in the same condition as when the Customer received it. Rentafi will not accept responsibility for any fluctuation in exchange rates during the period in which the Deposit is held.


4.6 Rentafi shall also be entitled to deduct, without notice to the Customer, from the Deposit any outstanding amount due to Rentafi or for any loss or damage incurred or sustained by Rentafi as a result of any non-compliance or non-performance by the Customer of any terms, conditions or obligations under any agreement for the Services made between Rentafi and the Customer.


4.7 The Customer shall be liable for and obligated to pay Rentafi for all expenses, including reasonable attorneys’ fees, collection fees and court costs incurred in connection with any collection, repossession or other action brought to enforce Rentafi’s rights hereunder.


4.8 All prices charged for Rentafi’s Device(s) and Services are in Singapore Dollars.


5. Refund Policy


5.1 If the Customer is having any difficulty with using the device, the Customer must notify Rentafi immediately within the Rental Period in order to qualify for any possible refund or discount. The right to dispute the Rental Charge will be waived if otherwise. Any refund or discount is provided solely at Rentafi’s discretion.


5.2 The Customer must notify Rentafi in writing of any final disputes regarding any price charged within 30 days after the end of Rental Period or else the right to dispute the price charged will be waived.


5.3 In the event that the Customer returns the Device to Rentafi before the expiry of the Rental Period or any extended Rental Period(s), any Rental Charge paid will not be refundable.


6. Use of Device


6.1 From the time the Device is delivered to the Customer’s address, the Customer is responsible for the care of the Device. The Customer will use the Device in a careful and proper manner and in accordance with the instructions within the User Guide and in no other manner.


6.2 The Customer agrees that he/she will not:


6.2.1 use the Device outside Singapore;

6.2.2 effect any repairs or modifications to the Device, or attempt to reverse engineer the Device;

6.2.3 remove or interfere with any certification markers affixed to the Device;

6.2.4 deface or add to the Device;

6.2.5 sublet or allow the use of the Device by any third party;

6.2.6 attempt to dispose of the Device, or encumber or grant any interest in the Device to any third party.


6.3 In the event the Device is stolen or lost, the Customer is liable for all charges on the Device until it is deactivated by the cellular carrier. Please also email Rentafi immediately at rental@rentafi.com.


6.4 Rentafi does not guarantee the use of Voice over IP (VoIP) applications such as Skype, Google Voice, etc.


7. Repairs or Damaged Device


7.1 If the Device malfunctions, the Customer will notify Rentafi immediately.


7.2 Rentafi will repair or replace the Device as soon as possible after Rentafi has been notified of the problem by the Customer, and provided the Customer is not in breach of its agreement with Rentafi, Rentafi will provide the Customer with a replacement Device as soon as possible for a period equivalent to the part of the Rental Period unexpired when the malfunction occurred.


8. Ownership


The Device will at all times remain property of Rentafi. Customers have no rights other than temporary use.


9. Termination


9.1 The use of the Device and all Services may be terminated or deactivated without notice by Rentafi upon any of the following events: (a) Rentafi has any reason to believe the Device was obtained by any misrepresentation or fraudulent means; b) Rentafi has any reason to believe the Device is or may be used for any illegal or improper purpose, or in violation of applicable laws; (c) Rentafi has any reason to believe there is a breach of any of the clauses hereunder.


9.2 In these events, Rentafi will take immediate possession of the Device without being obliged to repay any portion of the Rental Charge and Rentafi will not have any liability to the Customer for such termination.


10. Liability & Representations


10.1 Rentafi warrants that the Device will be in working order when it is delivered to the Customer, but Rentafi cannot be responsible for the performance of the Device or the operation of the Network to which the Device is connected.


10.2 The Customer acknowledges that Services may be temporarily interrupted , delayed, or otherwise limited due to a variety of causes, including but not without limitation to transmission limitations or interruptions, atmospheric conditions, system capacity limitations, Network coverage, location / placement, wireless signal strength, Network system, or Device failure.


10.3 Subject to the clauses hereunder, the Customer shall be solely responsible for and shall indemnify and hold harmless Rentafi against all claims, demands and liability arising as a result of the lease, possession, use, condition, operation or misuse of the Device by Customer or third parties, or of the services provided hereunder, whether in breach of the clauses hereunder or otherwise arising howsoever. This indemnity provision shall survive the termination of this Agreement.


10.4 Rentafi will in no event be liable for nor shall the Customer make any claim against Rentafi for any liability, claim, loss, injury, damage or expense of any kind (including lost profits) whether direct, indirect, incidental or consequential caused by the Device or the failure of the Device to operate correctly or at all, or for any delay, faultiness (such a degradation of service) or failure of the services.


11. General


11.1 The headings in this Agreement are for convenience of reference only and shall not affect the meaning or construction of the terms and conditions contained herein.


11.2 No waiver by Rentafi of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same or any other provision hereof.


11.3 This Agreement cannot be assigned or transferred by the Customer, nor can this Agreement be modified (or any provision waived or modified) except by written instrument signed by Rentafi or its authorized agent.


11.4 This Agreement constitutes the entire agreement between Rentafi and the Customer with regard to the subject matter hereof, and there are no other representations, conditions, warranties, guarantees, or collateral agreements, express or implied, statutory or otherwise, concerning the use or rental of the Device or the Services, other than as set forth herein.


11.5 Rentafi is not liable for any lack of privacy or security which may be experienced with regard to the Services.


11.6 Rentafi will be allowed to list the Customer as one of Rentafi’s customer in Rentafi’s marketing material to third parties.


11.7 The clauses hereunder may be amended or modified by Rentafi in its discretion at any time by providing notice to Customer of such changes either as a note on the website screen presented immediately after completion of the log in by a Customer, or by email address of the Customer, or by any other reasonable means